Terms and Condition
The Products on the Website are owned and sold by Masou Atelier. Masou Atelier attempts to be as accurate as possible in the description of the Products. However, we cannot guarantee that any descriptions are totally accurate, complete, reliable or error-free. The images of the Products on the Website are for illustrative purposes only. Although we attempt to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products.
Products may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the "Pay Now" button on the checkout page.
After placing an order, you will receive an email from us acknowledging that we have received your order and giving you an order reference number. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept any order. You do, however, acknowledge that by clicking on the "Pay Now" button, you enter into an obligation to pay for the Product(s). Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the Product has been despatched (Despatch Confirmation). The contract between you and us in relation to the Product(s) ordered (Contract) will only be formed when we send you the Despatch Confirmation. After entering into the Contract, we will be under a legal duty to supply you with goods that are in conformity with the Contract.
Price and payment
The price of Products is as quoted on the Site from time to time.
Prices include VAT but exclude delivery costs, which will be automatically added (at the cost shown) to the total amount due when you view the items in your shopping basket, and have selected your chosen different delivery method.
Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Despatch Confirmation.
The Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a Product's correct price is less than our stated price, we will charge you the lower amount. If a Product’s correct price is higher than the price stated on the Site, we will normally, at our discretion, either contact you for instructions before despatching the Product, or reject your order and notify you of such rejection.
Payment for all orders must be made by credit or debit card on the checkout page. We accept payment by most major credit and debit cards.
You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. We also carry out a standard pre-authorisation check on your payment card, and Products will not be despatched until this pre-authorisation check has been completed. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.
[From time to time we may run promotions where we issue discount codes. These can be used in part-payment of the price of Product(s) ordered online, subject to the terms and conditions under which they were issued (as indicated in our relevant promotion from which you got the code). Discount codes can only be used once, and only during the period of validity stated and only in respect of the relevant Product(s) stated. Discount codes cannot be redeemed for cash.]
Discount codes on the website are only able to be redeemed through check out by the website only. Not applicable for purchased by other platform.
Custom and Alteration
All items displayed on our website and social media are available for custom. Each design are available to be made according to your body true measurement and preferable colours option. Custom Price only by request.
Alteration on any items are available for an extra charge, to alter or custom please contact our customer support.
Returns and Exchange
All orders dispatched from us have been checked for its quality. We are expecting our customers to received the products in its best condition. If items received by customers are not in its best condition, customers may returns the product to us maximum three days after receiving the package. Items returned can only be exchanged for the exact same product.
Customers are allowed to exchange sizes if the items received runs small. size exchange is only applicable with the same items and same colour. Valid until seven days after customers received the items.
Sale items are final therefore it is not exchangeable or returnable.
All products that are sold by Masou atelier are private property designed by Masou atelier only. Customers are not permitted to reproduce and copy Masou atelier design and resell its product for their own retail purpose. We are allowed to demand the duplicate items to be taken down.
Products Availability and Customer Support
Available products will be able to purchased directly from our web store or through personal shopper from our customer support. Items that are available will takes approximately two to five working days after customer received order confirmation by email.
Pre-order items will be able to purchased through our web store or personal shopper. Pre-order items usually take 5 to 14 working days and a despatched confirmation will be sent to the customer. Some order might be able to be delivered earlier than stated days, any changes will be notified through email or personal shopper.
Any upgrade on delivery should be directed to our personal shopper through customer support provided on our web store.